Refund policy

Returns & Exchanges

We gladly accept returns and exchanges on eligible items.

If you would like to request a return or exchange, please contact us at info@reelfindsworkshop.com within 30 days of delivery. Items must be shipped back within 30 days of delivery after approval.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Non-Returnable Items

The following items are not eligible for returns or exchanges:

• Custom-made or personalized items
• Fully made-to-order products created specifically for your request

If you have any questions about whether your item qualifies for return, feel free to contact us before placing your order.

How to Initiate a Return

To initiate a return or exchange, please email us at info@reelfindsworkshop.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

We will provide return instructions. Please do not send back items without first contacting us.

Refunds

Refunds are processed once we receive and inspect the returned item. We will notify you when your refund is issued.

Please allow up to 10 business days for the refund to appear on your original payment method after approval.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:

• A description of the issue
• Clear photos of the item and packaging

We will work with you to resolve the issue as quickly as possible.